Servicexcel Reviews and Testimonials

 

To Whom It May Concern:

In November of 2014 we had Servicexcel install a partially ducted heat pump system and wall cassette in our home as well as a wall cassette in a studio building. First I’d like to say that of all the companies that we contacted for quotes Servicexcel was the most prompt at responding and setting up an appointment for an estimate. From that point on all customer services provided by them have been prompt, courteous and professional. They truly do excel at Service.

Unfortunately for us the systems installed in our home did not function properly. Servicexcel, specifically Doug Pope, went above and beyond to rectify this situation for us. With a lot of tenacity and patience he continued to troubleshoot the situation as he liaised with the manufacturing company. Throughout this difficult situation he kept up a professional and courteous attitude never giving up and continuing to strive to find a solution to our problem.  Eventually the entire system (including the wall cassette) in our main home was replaced with a brand new system at no extra cost to us.

Servicexcel took a complete financial loss on our transaction as well as spent many hours of labour to make sure we were happy and satisfied customers. I can’t imagine what more anyone could ask of a company who truly wants to excel at Service.

Thank you for all of your hard work Doug Pope and Servicexcel.
 

Sincerely,

Christa Hommy

 

 

 

I contacted Servicexcel to change out my existing baseboard heat with a Mitsubishi ductless heat pump.  Brendan was very patient,professional and knowledgable, explaining the benefits of the system, including providing me with research to support the claim that this product will cut my heating costs by as much as 70%. I am happy to say I have seen a drastic decrease over the past 4 months on my bill.  He was very thorough and worked with me to make sure I received the very best system for the layout and size of my home. This meant addressing issues I had, such as where to put the inside and outside units.  Unlike many sales people, Brendan was very prompt with follow up, answering my many questions I had after my initial quote and even did a follow up call to make sure everything was going well!  All in all, I am very happy with not only the system but also the people I have been involved with at Servicexcel! I would recommend them for their professionalism and honesty to anyone in the Qualicum Beach area!

Heather Lucas

Qualicum 

 

 

 

During the course of installation of my heat pump by your crews I was particularly impressed by the quality of your people. These technicians were courteous, worked cleanly and efficiently to a very high standard. I congratulate you on being able to recruit and retain people of this quality. It speaks well of management expectations as well as the capabilities of the crews. Men like Tristan, Nick, Keith and the other chaps are treasures and a credit to your organization. It was a pleasure to have been involved with all of them.

Sincerely,

Gordon Swanson

Cassidy

 

"Its the best thing we have ever bought for our house"

(Mitsubishi ductless heat pump system)

Doug and Debbie Flesher,

Powell River

 

Just wanted to tell you that I got my Nov/Dec hydro bill and its less than half $$ and consumption went from 56 kwh to 25 kwh, from same time last year. awesome.

Thanks again

Kim Miller,yes

Manager, Powell River Chamber ofCommerce

 

The chambers hydro bill again is less than half of what it was this same time last year!!!

Feb 2012 72 kwh.

Feb 2013 33kwh.

 

Cheers

Kim Miller,

Manager, Powell River Chamber of Commerce


 

I am writing this note to you as it started with your visit to our home…your information and method of describing what your product would do for our home was perfect.

Now even the better part…the installation… I would like you to pass this email to the manager and owner of the company…

The installation was, well, unbelievable… they were on time which I find rare…I wasn’t sure what I had to do in my garage for the installation…they moved all of the boxes and stuff in order for them to place the piping where it was needed…at the end of the day, a lone person moved everything back to where it was originally… wonderful…the actual heat pump and necessary piping looks great especially the piping inside the garage…almost invisible…

Now, the installers…the young man that was there was polite and very efficient…and the young woman…I found her work ethic and professionalism a great representation of your company…the two installers started at 8 am and the young woman  finished everything close to 9 pm…I hope she is rewarded financially for her extra work….

I would highly recommend first the product which by the way, is heating my home and the installers…

Arvid & Louise Carlson yes

 

Your company installed a Mitsubishi (Mr. Slim) heating and air conditioning system in my home on October 26, 2011. I am writing to let you know that, over the last three months, I have been very pleased with the performance of the system.  I have had little need for other sources of heat (Baseboard heaters and wood stove) even though we have had some cold days and nights.  The outdoor unit and the two wall units operate very quietly and maintain most of the house at a comfortable temperature.

I would also like to take this opportunity to thank your people who helped me decide on the best system and then very efficiently installed it in just one day.  This includes Troy, your Estimator, who was most helpful and Gary and Mason who completed so quickly and professionally.  Also, my thanks to Sonya in the office for keeping the project on schedule.  I would have no hesitation in recommending your company to other potential customers. Thank you again.

Yours sincerely,

Mr.D.A (Alan). Lee yes

 

In July 2012 you serviced our heat pump, did a good job, and made a couple of very good recommendations. Everything has been 100%, until a few days ago, and we noticed the fan stopped and there was a humming sound. Of course this had to happen during our cold snap.

Today, Doug and his apprentice arrived and quickly diagnosed the ‘problem’, and we were operating at our 100% level. It was such a relief to know that there was nothing deficient in the system-just us not remembering about the defrost cycle.

Your guys explained it, showed me how it functions, gave me instructions regarding snow/ice clearance, and were off to their next call.

The parting ‘no charge’ bill, was a surprise and really appreciated. You can be sure we will recommend your service to our friends and neighbors, and will be a loyal client of Servicexcel in the future.

The new compressor blanket will be our next addition to the system.

With your exemplary service, and wonderful technicians, I expect your success in Nanaimo is assured for the long term.

Be well, and best wishes

Sincerely,

Angie & Harvey DrDul, Nanaimo yes

 

Vicky & I just wanted to follow up with you following the recent installation of our heat pump units. First of all, the Mitsubishi product line is everything it advertises to be, and besides being exceptionally quiet it is a well thought out piece of equipment. We are now ready for the summer heat (when it finally decides to show up) and we have already seen how the heating side performs.

We especially want to comment on your installation team (Nic &Mason). Not only did they do a superb job of the actual placing and hook-up of the indoor & outdoor components, the refrigerant and electrical lines, etc., but they exhibited nothing but politeness & competence throughout the two days they were on site. The overall installation is clean, tied in nicely, and there was nothing at all left for us to tidy up.

Thanks indeed!

Ray Waldron, Qualicum Beach yes

 

 

I would like to thank you for your excellent service that was given by one of your technicians, Mason, who visits my home on the 20th July 2012. What a pleasant, efficient technician. Mason fixed the problem quickly and was pleasant to meet.

Servicexcel was recommended to me by Mr Geof Maxwell,on being a very good company and my expectations where met in full. I wish I’d bought my Heat Pump from you,

Thank you again, yours sincerely

James Dunlop, Duncan yes

 

For the first time in 10 years, we're not dreading the onset of winter - looking forward instead to a lovely warm home and significantly reduced heating bills. 

As I write this, our new heat pump purrs awsy quietly in the background - what a difference from its predecessor that kept the neighbourhood awake at night, by turns roaring into life and spluttering into quietness, scaring away a generation of kids at Halloween!

As heat pump owners of many years standing, we knew what to look out for and what to avoid when researching a new heat pump.  Given our previous experience (high running cost, extreme noise, poor heat output - especially at below-freezing temperatures), our top priority was to find a heat pump that would quietly deliver maximum heat at the lowest possible cost.

Predictably, our quest started with the standard, run-of-the-mill one and two stage heat pumps, but our research soon revealed that choosing one's installer is just as or even more important than one's equipment choice.  At first, we couldn't understand why this should be so but further digging revealed that a huge number of problems experienced with heat pump installations - not only in the early years but later, when compressors start failing - are directly related to poor or sloppy installation practices.

How lucky we were that Servicexcel decided to extend operations to Powell River, and how fortunate it was that they filed the article on their company that had appeared in the local press some month's previously.  Your initial visit told us two things:

1. You were thoroughly professional in your approach and, more importantly, you cared for your customers and the quality of your work.

2. As the number one Mitsubishi heat pump installer in BC, you could give us access to advanced technology that we had heretofore only dreamed of.

The rest was easy: as if your one-year money back guarantee doesn't say enough about your confidence in your workmanship, our visit to one of your installations told us everything about the quality of your work; our independent research and the brochures you left with us told us all we wanted to kmnow about the product itself; and our personal interactions with told us that you were the kind of people we wanted to do business with.

The installation itself has been a dream, with you and Nathan going the extra mile in so many ways: we were blown away by the fact that, not once but many times, you made some changes and did some work that we hadn't expected just because that was "the right way" to do things and because your reputation was on the line.

You may interested to know what sold us on the equipment itself:

  • Mitsubishi's inverter compressor technology was a key factor: after all, why settle for a simple on or off two-stage compressor when you can have what is in effect a infinite range of stages delivering an entire range of efficiencies and comfort.

  • For us especially - given that the heat pump is situated directly under our en-suite bathroom window - a major selling point is the amazing reduction in noise levels from both the heat pump and the air handler.

  • We love the idea of a far more efficient defrosting technology that enables the heat pump to run longer without defrosting and to recover quickly thereafter.  This was a major bugbear with our previous heat pump.

  • Given how high our heating bills had been previously - and for very poor comfort levels at that - the efficiency of the system was critically important.  It's good to know that we now have a system that efficiently can deliver sufficient warmth at well-below-freezing temperatures without calling for auxiliary heat.

  • Having studied the innards of the Mitsubishi during the course of our visit to your earlier installation, we were very impressed by the quality of its build compared with that of the North American ones on offer - simply chalk and cheese!

We enjoyed having you and Nathan in our home and are grateful for the patient and good-humored way in which you fielded my endless questions and challenges - all, I might add, with clear, thoughtful answers that completely covered the issue at hand.

Please feel free to use this feedback in ay way you choose and to bring potential clients to see our unti in operation - we would be delighted to have the opportunity to share our good fortune with them.

Now to find some other way to scare the kids at Halloween time . . .

With kind regards,

Paul and Therese Christie, Powell River yes

(installed Zuba Central system and Sanuvox purification)

PS: the SanuVox UV air purification system you installed is also paying unexpected dividends: we bought it for its ability to kill off bacteria, etc. but find that it significantly ameliorates the burning smell from the ubiquitous wood fires in our neighbourhood - a major boon to Therese expecially!

 

 
 
Last year we retired and moved to Powell River.  We had previously purchased
an older home and planned to completely renovate it. Key to this very
extensive renovation was the design, selection and installation of a new
high-quality and energy efficient HVAC system.  It being a very old house
there were some special challenges for the HVAC that significantly impacted
floor plan, design and construction costs etc.  We had 4 other local
businesses look at the job and provide quotes; 1 other declined the
opportunity altogether.  None of the 4 were able to provide us with fully
satisfactory solutions and all quotes were felt to be exceedingly expensive.
 
Then quite by chance we met Tristan and Servicexcel which was just starting
business locally.  Tristan was quick to review our design plans and took the
time to thoughtfully understand the unique challenges.  He too was able to
supply and install similar equipment to the other local businesses but
suggested a newer technology "ductless" system that was both more efficient
but more importantly, better suited our unique needs.  This selection and
installation of the ductless system allowed us to complete the reno with our
desired floorplan.  Not only was this system literally thousands of dollars
less expensive than the other quoted more traditional systems but likely
saved us significantly more money in reduced construction costs.  
 
Tristan and his staff were excellent to deal with throughout the process
including consultation, installation and follow up.  Word of our new HVAC
system has spread through the local community and we have had several people
view our system and have referred many others to Tristan and Servicexcel.
By the way, the system itself works like a charm - just the way Tristan said
it would and we are exceedingly happy with it and Servicexcel.
 
Pat & Carrie Walsh yes
Powell River (installed mitsubishi mini-split heat pump and multi split heat pump)