Our People

System Designers


Red Seal Refrigeration Technician & Electrical FSR

Doug is the brains behind the operation. He is a very hard worker and treats his employees like family. Some fun facts about Doug:  he lived in Ireland for 4 years, started a surf instruction company in Mexico and enjoys kiteboarding. He serves on a HVAC controls team for Canada and volunteers in Africa with his wife Leah.


TECA System Designer
Eric is your source for the latest technology and upgrade incentives. He is great with simplifying complex subjects and making them easy to understand. Eric can provide great custom solutions for even the stuffiest, hard to deal with…uhm…buildings. This hardworking family man is married to his lovely wife, Taylor.
john mcquaid


System Designer
John has a Mechanical background in Solar and other environmentally friendly technologies. A true west coaster, John splits his time between the mid-island and Ucluelet & Tofino. John is detail oriented, and you’ll see him using a pencil and paper (!) jotting down notes.


CTech Mechanical Engineering, Red Seal Refrigeration, Gasfitter & Electrical FSR

Tristan was invited to beta test a TECA course and also worked in the Caribbean. He won “Outstanding Employee” award from the BBB.
Tristan loves to surf and skateboard and drags his poor wife Miranda and 2 kids Elie & Cahlie to watch their rad dad.

Office Staff


Accounting Controller, CPA (chartered professional accountant)

Hilton gives us all a hard time about paperwork (because he loves us). He lived with his wife Shelley in Taiwan for 4 years. We have a running bet we can make him dance in the rain.

leah pope


COO (Chief Of Other stuff)

Leah takes care of all the stuff no-one else wants to! She is very kind and will always try to help you out. She is often caught at Costco buying way too much coffee. She spends her free time with family, loves coffee with a good crema and hanging out with her grandkids. Song that describes her: ABBA – Dancing Queen


Office Supervisor

Cameo is always smiling and a friendly voice on the phone. Cameo can be found adventuring in the North and riding her bike. Ask her about her sweet V dub camper van!


Receptionist & Office Assistant

Jamie is the sweetest, no better way to put it! An incredibly kind and talented friend to all. Like any good west coast girl she is an amazing momma and loves her outdoor adventures. Call the office any day of the week to speak with this gem.


Receptionist & Office Assistant
Our newest lovely office addition!


Warehouse & Ordering Manager
Katie is our mighty mouse in the warehouse. She is extremely organized and also tough! She is known to throw units around in the warehouse like shes playing tetris. Katie also coordinates installation packages and measures up projects.


Receptionist & Office Assistant
Asia is a numbers person. She is also a great snowboarder and nice person. She’s so nice she might actually be TOO nice. She will work on that. Asia has 2 kids and a husband named tiny Nick.


Office Assistant
Simone can be found entering data. LOTS of it! She pitches in with warranty and is very detail oriented in her work. Simone is very quiet and that reminds me….we will have to come up with a good nickname for her…


Accounting Clerk
Clare is in data entry, and she has proved to be accurate and efficient! Hiltons right-hand woman in the office.


Warehouse Assistant
Dafydd (davith) is a welsh warehouseing wizard. He is the Robin to Katies Batman. Dafydd is a really nice young guy who is super reliable and hard working. He sees what needs to be done and gets on it!.

HVAC Technicians


Red Seal Refrigeration & Gas Technician

Brock is a terrific troubleshootin’ top tech! His many fans throw flowers in the streets as his van approaches. Our customers know he will take care of their problems. He also likes playing his 🎸guitar .


Red Seal Refrigeration & Gas Technician
Sean is an experienced tradesman and even better – he is a happy and hard working guy. He is patient and diligent to complete tasks for our customers. He likes to work out so make sure to ask him how much he lifts.



James is bri’ish innit? Not sure if that is correct, but thats ok. James is a great guy and has his city and guilds qualification for Electrician and HVAC from the UK. Make sure to speak in a british accent so he can understand you.



Levi is breaking necks and cashing cheques as they say (don’t they?) He is a veteran installer and knows how to get things done on schedule! He is passionate about building surfboards and is incredibly talented at it! Check out his surfboards and skateboards “Seib Surfboards”


Red Seal Refrigeration Technician

Matt! Matt! Matt! Our fans love Matt. Matt used to live in an igloo (that’s our way of saying he lived up north). Matt has a vintage VW bus and a sick snowmobile. Matt and his wife and kids are an amazing addition to our family and community here.



Kent is a really smart technician and studies up on the latest equipment and tools. The best thing about Kent is that he can do a backflip on his BMX, enough said.



Dylan is a all around great family oriented team player. He loves coffee and relaxing. Dylan is the kind of guy who sees what needs to be done and starts doing it before anyone even brings it up. This awesome guy has been great to have around and the customers just love him (sorry to disappoint but he’s already engaged!)


Seth is a hardworking tech and a super friendly guy. He is also very capable and a go-getter! He is besties with Dylan since before they decided HVAC was “the way”.


Josh is a super talented technician that we are proud to call one of our team. Always ready to help anyone out, he’s a good one to call your friend. He loves playing his guitar and a good cup of coffee.


Red Seal Mechanic
A hardworking team member with dedication to his work and our clients. Aaron is a very hard worker who clearly communicates the job and he sure gets a lot of praise from our customers!


Technician (certified in secure facilities)

Jegger has that farm boy strength to get the job done.  He is extremely good at detailed work and is always going the extra mile to help people. He works on our critical infrastructure projects across British Columbia. He’s easy to identify as you’ll definitely hear him singing your least-favourite songs as loud as he can on the job.


Red Seal Refrigeration, Gasfitter and Electrical FSR

Auren is a 10. His workmanship is absolutely top notch. Auren is our hydronics and renewables expert. He has a diverse set of skills to tackle any project, but he especially likes tweaking air to water heat pump systems. He worked for ServiceXCEL for years before moving to Vancouver – he just moved back to Nanaimo from Vancouver with his wife and kids, how lucky are we!


Red Seal Gasfitter
Manuel is our Pilipino secret weapon. He has worked on all aspects of equipment and is a very knowledgeable guy and quick problem solver. He lives a few blocks away from the office so he has no choice but to work for us.



Master Electrician
Thomas is a very detail oriented and motivated guy, he renovated his own home in Nanaimo and is great at problem solving for our customers. He is also a real swell character!


Red Seal Electrician
The SparkDog OG. Korey has experience with controls systems for critical infrastructure. Korey has a great sense of humor and willing spirit to take on any project.


Red Seal Electrician
Brett comes to us from the big city, with a background in HVAC electrical. He is a proud new homeowner, married with a beautiful young daughter.


You could be our next ServiceXCEL family member. We can’t promise anyone will marry you, but you can at least be treated like Family! Please check our Current job openings here.

Audrey Primavera
Audrey Primavera
Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.
Irene Pady
Irene Pady
Very good service technicians Matt and Dillion neat clean and a job well done!
Ava Scrase
Ava Scrase
Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!
Sylvia Dunn
Sylvia Dunn
We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.
Tamara Cameron
Tamara Cameron
Sean and Josh were friendly and professional. Really knew their stuff!
Bill McRitchie
Bill McRitchie
The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.
Nathan Jones-Dill
Nathan Jones-Dill
We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!
Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!
Michael Simard
Michael Simard
Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael
Janet W.
Janet W.
Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.