Our People | Servicexcel

System Designers

Douglas Pope

Red Seal Refrigeration Technician & Electrical FSR

Doug is the brains behind the operation. He is a very hard worker and treats his employees like family. Some fun facts about Doug: he lived in Ireland for 4 years, started a surf instruction company in Mexico and enjoys kiteboarding.

Eric Rasberry

TECA System Designer

Eric is your source for the latest technology and upgrade incentives. He is great with simplifying complex subjects and making them easy to understand. Eric can provide great custom solutions for even the stuffiest, hard to deal with…uhm…buildings. This hardworking family man is married to his lovely wife, Taylor.

Tristan Pope

CTech Mechanical Engineering, Red Seal Refrigeration, Gasfitter & Electrical FSR

Tristan was invited to beta test a TECA course and also worked in the Caribbean. He won “Outstanding Employee” award from the BBB.
Tristan loves to surf and skateboard and drags his poor wife Miranda and 2 kids Elie & Cahlie to watch their rad dad.

John McQuaid

System Designer

John has a Mechanical background in Solar and other environmentally friendly technologies. A true west coaster, John splits his time between the mid-island and Ucluelet & Tofino. John is detail oriented, and you’ll see him using a pencil and paper (!) jotting down notes.

Office Staff

Hilton

Office Manager, CPA (chartered professional accountant)

Hilton gives us all a hard time about paperwork (because he loves us). He lived with his wife Shelley in Taiwan for 4 years. We have a running bet we can make him dance in the rain.

Leah

COO (Chief Of Other stuff)

Leah takes care of all the stuff no-one else wants to! She is very kind and will always try to help you out. She is often caught at Costco buying way too much coffee. She spends her free time with family, loves coffee with a good crema and hanging out with her grandkids. Song that describes her: ABBA – Dancing Queen

Cameo

Receptionist/Dispatch

Cameo is always smiling and a friendly voice on the phone. Cameo can be found adventuring in the North and riding her bike. Ask her about her sweet V dub camper van!

Isabella

Receptionist/Dispatch

Isabella is always pleasant on the phone and always tries to go the extra mile to help our customers. She and her husband Mason love adventuring and trying new things.

servicexcel employee taking a call in the office

Molly

Receptionist & Office Assistant

Molly is a well seasoned Servicexcel Office Staff Member. Knowing the ins and outs of how an HVAC business runs she a go-to consultant. Her and her Aussie Hubby, Kaleb love adventuring together.

Desiree

Receptionist/Dispatch

Desiree can be found diligently helping our dear customers and always seeing the positive in every situation.

Field Staff

Brock

Red Seal Refrigeration & Gas Technician

Brock is a terrific troubleshootin’ top tech! His many fans throw flowers in the streets as his van approaches. Our customers know he will take care of their problems. He also likes playing his 🎸guitar .

Sean

Red Seal Refrigeration & Gas Technician

Sean is an experienced tradesman and even better – he is a happy and hard working guy. He is patient and diligent to complete tasks for our customers. He likes to work out so make sure to ask him how much he lifts.

Levi

Registered Refrigeration 3rd Year Apprentice

Levi is breaking necks and cashing cheques as they say (don’t they?) He is a veteran installer and knows how to get things done on schedule! He is passionate about building surfboards and is incredibly talented at it! Check out his surfboards and skateboards “Seib Surfboards”

Josh

Registered Refrigeration 3rd Year Apprentice

Josh is an awesome technician here at ServiceXCEL, he is passionate about good quality clothing and coffee. Everyone has the kindest things to say about him, his work ethic and his personality.

Paul

Red Seal Refrigeration, Gas Technician & Electrical FSR

Paul is a gentleman, known for bringing the office staff coffee. He handles a lot of our maintenance work and is always looking for ways to benefit the homeowner or building managers he works with.

Tyler

Registered Apprentice & Sheet Metal Technician

Tyler is one smart dude, he can design and build custom ductwork! Tyler is the strong silent type (sorry ladies, he’s taken)

Jared

Technician (certified in secure facilities)

Jegger has that farm boy strength to get the job done. He is extremely good at detailed work and is always going the extra mile to help people. He works on our critical infrastructure projects across British Columbia. He’s easy to identify as you’ll definitely hear him singing your least-favourite songs as loud as he can on the job.

Don

Red Seal Mechanic

Donny is the man on the wrenches! He has some great cooking skills too. He loves edge of your seat driving on road trips to install new A/C systems on commercial sites around BC.

Aaron

Red Seal Mechanic

A hardworking team member with dedication to his work and our clients. Aaron is a very hard worker who clearly communicates the job and he sure gets a lot of praise from our customers!

You

You could be our next ServiceXCEL family member. We can’t promise anyone will marry you, but you can at least be treated like Family! Please check our Current job openings here.

Audrey Primavera

Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.

Irene Pady

Very good service technicians Matt and Dillion neat clean and a job well done!

Ava Scrase

Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!

Sylvia Dunn

We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.

Tamara Cameron

Sean and Josh were friendly and professional. Really knew their stuff!

Bill McRitchie

The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.

Nathan Jones-Dill

We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!

Y D

Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!

Michael Simard

Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael

Janet W.

Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.