During the course of installation of my heat pump by your crews I was particularly impressed by the quality of your people. These technicians were courteous, worked cleanly and efficiently to a very high standard. I congratulate you on being able to recruit and retain people of this quality. It speaks well of management expectations as well as the capabilities of the crews. Men like Tristan, Nick, Keith and the other chaps are treasures and a credit to your organization. It was a pleasure to have been involved with all of them.