Christa H.

In November of 2014 we had Servicexcel install a partially ducted heat pump system and wall cassette in our home as well as a wall cassette in a studio building. First I’d like to say that of all the companies that we contacted for quotes Servicexcel was the most prompt at responding and setting up an appointment for an estimate. From that point on all customer services provided by them have been prompt, courteous and professional. They truly do excel at Service.

Unfortunately for us the systems installed in our home did not function properly. Servicexcel, specifically Doug Pope, went above and beyond to rectify this situation for us. With a lot of tenacity and patience he continued to troubleshoot the situation as he liaised with the manufacturing company. Throughout this difficult situation he kept up a professional and courteous attitude never giving up and continuing to strive to find a solution to our problem. Eventually the entire system (including the wall cassette) in our main home was replaced with a brand new system at no extra cost to us.

Servicexcel took a complete financial loss on our transaction as well as spent many hours of labour to make sure we were happy and satisfied customers. I can’t imagine what more anyone could ask of a company who truly wants to excel at Service.

Thank you for all of your hard work Doug Pope and Servicexcel.

Heather L.

I contacted Servicexcel to change out my existing baseboard heat with a Mitsubishi ductless heat pump. Brendan was very patient,professional and knowledgable, explaining the benefits of the system, including providing me with research to support the claim that this product will cut my heating costs by as much as 70%. I am happy to say I have seen a drastic decrease over the past 4 months on my bill. He was very thorough and worked with me to make sure I received the very best system for the layout and size of my home. This meant addressing issues I had, such as where to put the inside and outside units. Unlike many sales people, Brendan was very prompt with follow up, answering my many questions I had after my initial quote and even did a follow up call to make sure everything was going well! All in all, I am very happy with not only the system but also the people I have been involved with at Servicexcel! I would recommend them for their professionalism and honesty to anyone in the Qualicum Beach area!

Gordon S.

During the course of installation of my heat pump by your crews I was particularly impressed by the quality of your people. These technicians were courteous, worked cleanly and efficiently to a very high standard. I congratulate you on being able to recruit and retain people of this quality. It speaks well of management expectations as well as the capabilities of the crews. Men like Tristan, Nick, Keith and the other chaps are treasures and a credit to your organization. It was a pleasure to have been involved with all of them.

Kim M.

Just wanted to tell you that I got my Nov/Dec hydro bill and its less than half $$ and consumption went from 56 kwh to 25 kwh, from same time last year. awesome.

Thanks again

Kim M.

The chambers hydro bill again is less than half of what it was this same time last year!!!

Feb 2012 72 kwh.

Feb 2013 33kwh.

Cheers

Audrey Primavera
Audrey Primavera
Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.
Irene Pady
Irene Pady
Very good service technicians Matt and Dillion neat clean and a job well done!
Ava Scrase
Ava Scrase
Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!
Sylvia Dunn
Sylvia Dunn
We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.
Tamara Cameron
Tamara Cameron
Sean and Josh were friendly and professional. Really knew their stuff!
Bill McRitchie
Bill McRitchie
The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.
Nathan Jones-Dill
Nathan Jones-Dill
We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!
Y D
Y D
Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!
Michael Simard
Michael Simard
Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael
Janet W.
Janet W.
Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.
Reviews