In November of 2014 we had Servicexcel install a partially ducted heat pump system and wall cassette in our home as well as a wall cassette in a studio building. First I’d like to say that of all the companies that we contacted for quotes Servicexcel was the most prompt at responding and setting up an appointment for an estimate. From that point on all customer services provided by them have been prompt, courteous and professional. They truly do excel at Service.
Unfortunately for us the systems installed in our home did not function properly. Servicexcel, specifically Doug Pope, went above and beyond to rectify this situation for us. With a lot of tenacity and patience he continued to troubleshoot the situation as he liaised with the manufacturing company. Throughout this difficult situation he kept up a professional and courteous attitude never giving up and continuing to strive to find a solution to our problem. Eventually the entire system (including the wall cassette) in our main home was replaced with a brand new system at no extra cost to us.
Servicexcel took a complete financial loss on our transaction as well as spent many hours of labour to make sure we were happy and satisfied customers. I can’t imagine what more anyone could ask of a company who truly wants to excel at Service.
Thank you for all of your hard work Doug Pope and Servicexcel.
I contacted Servicexcel to change out my existing baseboard heat with a Mitsubishi ductless heat pump. Brendan was very patient,professional and knowledgable, explaining the benefits of the system, including providing me with research to support the claim that this product will cut my heating costs by as much as 70%. I am happy to say I have seen a drastic decrease over the past 4 months on my bill. He was very thorough and worked with me to make sure I received the very best system for the layout and size of my home. This meant addressing issues I had, such as where to put the inside and outside units. Unlike many sales people, Brendan was very prompt with follow up, answering my many questions I had after my initial quote and even did a follow up call to make sure everything was going well! All in all, I am very happy with not only the system but also the people I have been involved with at Servicexcel! I would recommend them for their professionalism and honesty to anyone in the Qualicum Beach area!
During the course of installation of my heat pump by your crews I was particularly impressed by the quality of your people. These technicians were courteous, worked cleanly and efficiently to a very high standard. I congratulate you on being able to recruit and retain people of this quality. It speaks well of management expectations as well as the capabilities of the crews. Men like Tristan, Nick, Keith and the other chaps are treasures and a credit to your organization. It was a pleasure to have been involved with all of them.
Its the best thing we have ever bought for our house
Just wanted to tell you that I got my Nov/Dec hydro bill and its less than half $$ and consumption went from 56 kwh to 25 kwh, from same time last year. awesome.
Thanks again
The chambers hydro bill again is less than half of what it was this same time last year!!!
Feb 2012 72 kwh.
Feb 2013 33kwh.
Cheers
