Arvid & Louise C.

I am writing this note to you as it started with your visit to our home…your information and method of describing what your product would do for our home was perfect.

Now even the better part…the installation… I would like you to pass this email to the manager and owner of the company…

The installation was, well, unbelievable… they were on time which I find rare…I wasn’t sure what I had to do in my garage for the installation…they moved all of the boxes and stuff in order for them to place the piping where it was needed…at the end of the day, a lone person moved everything back to where it was originally… wonderful…the actual heat pump and necessary piping looks great especially the piping inside the garage…almost invisible…

Now, the installers…the young man that was there was polite and very efficient…and the young woman…I found her work ethic and professionalism a great representation of your company…the two installers started at 8 am and the young woman finished everything close to 9 pm…I hope she is rewarded financially for her extra work….

I would highly recommend first the product which by the way, is heating my home and the installers…

Mr.D.A (Alan). L.

Your company installed a Mitsubishi (Mr. Slim) heating and air conditioning system in my home on October 26, 2011. I am writing to let you know that, over the last three months, I have been very pleased with the performance of the system. I have had little need for other sources of heat (Baseboard heaters and wood stove) even though we have had some cold days and nights. The outdoor unit and the two wall units operate very quietly and maintain most of the house at a comfortable temperature.

I would also like to take this opportunity to thank your people who helped me decide on the best system and then very efficiently installed it in just one day. This includes Troy, your Estimator, who was most helpful and Gary and Mason who completed so quickly and professionally. Also, my thanks to Sonya in the office for keeping the project on schedule. I would have no hesitation in recommending your company to other potential customers. Thank you again.

Yours sincerely,

Angie & Harvey S.

In July 2012 you serviced our heat pump, did a good job, and made a couple of very good recommendations. Everything has been 100%, until a few days ago, and we noticed the fan stopped and there was a humming sound. Of course this had to happen during our cold snap.

Today, Doug and his apprentice arrived and quickly diagnosed the ‘problem’, and we were operating at our 100% level. It was such a relief to know that there was nothing deficient in the system-just us not remembering about the defrost cycle.

Your guys explained it, showed me how it functions, gave me instructions regarding snow/ice clearance, and were off to their next call.

The parting ‘no charge’ bill, was a surprise and really appreciated. You can be sure we will recommend your service to our friends and neighbors, and will be a loyal client of Servicexcel in the future.

The new compressor blanket will be our next addition to the system.

With your exemplary service, and wonderful technicians, I expect your success in Nanaimo is assured for the long term.

Ray W.

Vicky & I just wanted to follow up with you following the recent installation of our heat pump units. First of all, the Mitsubishi product line is everything it advertises to be, and besides being exceptionally quiet it is a well thought out piece of equipment. We are now ready for the summer heat (when it finally decides to show up) and we have already seen how the heating side performs.

We especially want to comment on your installation team (Nic &Mason). Not only did they do a superb job of the actual placing and hook-up of the indoor & outdoor components, the refrigerant and electrical lines, etc., but they exhibited nothing but politeness & competence throughout the two days they were on site. The overall installation is clean, tied in nicely, and there was nothing at all left for us to tidy up.

Thanks indeed!

James D.

I would like to thank you for your excellent service that was given by one of your technicians, Mason, who visits my home on the 20th July 2012. What a pleasant, efficient technician. Mason fixed the problem quickly and was pleasant to meet.

Servicexcel was recommended to me by Mr Geof Maxwell,on being a very good company and my expectations where met in full. I wish I’d bought my Heat Pump from you,

Thank you again, yours sincerely

For the first time in 10 years, we’re not dreading the onset of winter – looking forward instead to a lovely warm home and significantly reduced heating bills.

Paul and Therese C.

As I write this, our new heat pump purrs awsy quietly in the background – what a difference from its predecessor that kept the neighbourhood awake at night, by turns roaring into life and spluttering into quietness, scaring away a generation of kids at Halloween!

As heat pump owners of many years standing, we knew what to look out for and what to avoid when researching a new heat pump. Given our previous experience (high running cost, extreme noise, poor heat output – especially at below-freezing temperatures), our top priority was to find a heat pump that would quietly deliver maximum heat at the lowest possible cost.

Predictably, our quest started with the standard, run-of-the-mill one and two stage heat pumps, but our research soon revealed that choosing one’s installer is just as or even more important than one’s equipment choice. At first, we couldn’t understand why this should be so but further digging revealed that a huge number of problems experienced with heat pump installations – not only in the early years but later, when compressors start failing – are directly related to poor or sloppy installation practices.

How lucky we were that Servicexcel decided to extend operations to Powell River, and how fortunate it was that they filed the article on their company that had appeared in the local press some month’s previously. Your initial visit told us two things:

1. You were thoroughly professional in your approach and, more importantly, you cared for your customers and the quality of your work.

2. As the number one Mitsubishi heat pump installer in BC, you could give us access to advanced technology that we had heretofore only dreamed of.

The rest was easy: as if your one-year money back guarantee doesn’t say enough about your confidence in your workmanship, our visit to one of your installations told us everything about the quality of your work; our independent research and the brochures you left with us told us all we wanted to kmnow about the product itself; and our personal interactions with told us that you were the kind of people we wanted to do business with.

The installation itself has been a dream, with you and Nathan going the extra mile in so many ways: we were blown away by the fact that, not once but many times, you made some changes and did some work that we hadn’t expected just because that was “the right way” to do things and because your reputation was on the line.

You may interested to know what sold us on the equipment itself:

Mitsubishi’s inverter compressor technology was a key factor: after all, why settle for a simple on or off two-stage compressor when you can have what is in effect a infinite range of stages delivering an entire range of efficiencies and comfort.

For us especially – given that the heat pump is situated directly under our en-suite bathroom window – a major selling point is the amazing reduction in noise levels from both the heat pump and the air handler.

We love the idea of a far more efficient defrosting technology that enables the heat pump to run longer without defrosting and to recover quickly thereafter. This was a major bugbear with our previous heat pump.

Given how high our heating bills had been previously – and for very poor comfort levels at that – the efficiency of the system was critically important. It’s good to know that we now have a system that efficiently can deliver sufficient warmth at well-below-freezing temperatures without calling for auxiliary heat.

Having studied the innards of the Mitsubishi during the course of our visit to your earlier installation, we were very impressed by the quality of its build compared with that of the North American ones on offer – simply chalk and cheese!

We enjoyed having you and Nathan in our home and are grateful for the patient and good-humored way in which you fielded my endless questions and challenges – all, I might add, with clear, thoughtful answers that completely covered the issue at hand.

Please feel free to use this feedback in ay way you choose and to bring potential clients to see our unti in operation – we would be delighted to have the opportunity to share our good fortune with them.

Now to find some other way to scare the kids at Halloween time . . .

With kind regards,

PS: the SanuVox UV air purification system you installed is also paying unexpected dividends: we bought it for its ability to kill off bacteria, etc. but find that it significantly ameliorates the burning smell from the ubiquitous wood fires in our neighbourhood – a major boon to Therese expecially!

Audrey Primavera
Audrey Primavera
Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.
Irene Pady
Irene Pady
Very good service technicians Matt and Dillion neat clean and a job well done!
Ava Scrase
Ava Scrase
Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!
Sylvia Dunn
Sylvia Dunn
We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.
Tamara Cameron
Tamara Cameron
Sean and Josh were friendly and professional. Really knew their stuff!
Bill McRitchie
Bill McRitchie
The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.
Nathan Jones-Dill
Nathan Jones-Dill
We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!
Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!
Michael Simard
Michael Simard
Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael
Janet W.
Janet W.
Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.