Pat & Carrie W.

Last year we retired and moved to Powell River. We had previously purchased an older home and planned to completely renovate it. Key to this very extensive renovation was the design, selection and installation of a new high-quality and energy efficient HVAC system. It being a very old house there were some special challenges for the HVAC that significantly impacted floor plan, design and construction costs etc. We had 4 other local businesses look at the job and provide quotes; 1 other declined the opportunity altogether. None of the 4 were able to provide us with fully satisfactory solutions and all quotes were felt to be exceedingly expensive.

Then quite by chance we met Tristan and Servicexcel which was just starting business locally. Tristan was quick to review our design plans and took the time to thoughtfully understand the unique challenges. He too was able to supply and install similar equipment to the other local businesses but suggested a newer technology “ductless” system that was both more efficient but more importantly, better suited our unique needs. This selection and installation of the ductless system allowed us to complete the reno with our desired floorplan. Not only was this system literally thousands of dollars less expensive than the other quoted more traditional systems but likely saved us significantly more money in reduced construction costs.

Tristan and his staff were excellent to deal with throughout the process including consultation, installation and follow up. Word of our new HVAC system has spread through the local community and we have had several people view our system and have referred many others to Tristan and Servicexcel. By the way, the system itself works like a charm – just the way Tristan said it would and we are exceedingly happy with it and Servicexcel.

Derek L.

Great customer service from start to finish and fallow up. Definitely felt like they had my best interests in mind.

James S.

Amazing Team – Organized, Professional, Courteous and just a great experience. Start to finish the follow up communication was really everything I want to provide in my own business. I will be very comfortable with referring the servicexcel team anytime to any of my friends or clients 🙂

Audrey Primavera
Audrey Primavera
Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.
Irene Pady
Irene Pady
Very good service technicians Matt and Dillion neat clean and a job well done!
Ava Scrase
Ava Scrase
Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!
Sylvia Dunn
Sylvia Dunn
We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.
Tamara Cameron
Tamara Cameron
Sean and Josh were friendly and professional. Really knew their stuff!
Bill McRitchie
Bill McRitchie
The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.
Nathan Jones-Dill
Nathan Jones-Dill
We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!
Y D
Y D
Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!
Michael Simard
Michael Simard
Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael
Janet W.
Janet W.
Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.
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