Maintenance FAQ's

Do I need maintenance?

Maintenance is like an oil change on your car.  To maximize the units efficiency, savings and lifespan you need to ensure that your heat pump is well maintained by an experienced contractor.

How often should it be maintained?

Most manufacturers require at least once a year. Quarterly filter changes and tune ups are also worthwhile for those looking to maintain peak operation.

How often should I change my air filter?

Check it every month during peak use, and replace it when it looks dirty enough that air flow is restricted. Media filters or electronic air cleaners are washable, some pleated filters may be vacuumed once or twice – others are disposable and must be replaced.

What can I do to maintain my heat pump?

A heat pump will need its air filters changed or cleaned regularly.  As well, all coils, fins and ventilation channels should be cleared of debris and cleaned.  When maintenance is performed on your system by ServiceXCEL we follow a 30 point checklist to ensure your system is running at its peak.

What areas does ServiceXCEL cover?

We service Vancouver Island, the Sunshine Coast, and the Gulf Islands *

* Service areas include:  Campbell River and area, Comox and area, Courtenay and area, Duncan and area, Gold River and area, Lantzville and area, Nanaimo and area, Parksville and area, Port Alberni and area, Powell River and area, Qualicum Beach and area, Victoria and area also the Gulf Islands:  Denman Island, Gabriola Island, Hornby Island, Pender Island, Quadra Island, Salt Spring Island, Thetis Island.