Maintenance FAQ's

Do I need maintenance?

Maintenance is like an oil change on your car.  To maximize the units efficiency, savings and lifespan you need to ensure that your heat pump is well maintained by an experienced contractor.

How often should it be maintained?

Most manufacturers require at least once a year. Quarterly filter changes and tune ups are also worthwhile for those looking to maintain peak operation.

How often should I change my air filter?

Check it every month during peak use, and replace it when it looks dirty enough that air flow is restricted. Media filters or electronic air cleaners are washable, some pleated filters may be vacuumed once or twice – others are disposable and must be replaced.

What can I do to maintain my heat pump?

A heat pump will need its air filters changed or cleaned regularly.  As well, all coils, fins and ventilation channels should be cleared of debris and cleaned.  When maintenance is performed on your system by ServiceXCEL we follow a 30 point checklist to ensure your system is running at its peak.

What areas does ServiceXCEL cover?

We service Vancouver Island, the Sunshine Coast, and the Gulf Islands *

* Service areas include:  Campbell River and area, Comox and area, Courtenay and area, Duncan and area, Gold River and area, Lantzville and area, Nanaimo and area, Parksville and area, Port Alberni and area, Powell River and area, Qualicum Beach and area, Victoria and area also the Gulf Islands:  Denman Island, Gabriola Island, Hornby Island, Pender Island, Quadra Island, Salt Spring Island, Thetis Island.

Audrey Primavera
Audrey Primavera
Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.
Irene Pady
Irene Pady
Very good service technicians Matt and Dillion neat clean and a job well done!
Ava Scrase
Ava Scrase
Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!
Sylvia Dunn
Sylvia Dunn
We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.
Tamara Cameron
Tamara Cameron
Sean and Josh were friendly and professional. Really knew their stuff!
Bill McRitchie
Bill McRitchie
The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.
Nathan Jones-Dill
Nathan Jones-Dill
We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!
Y D
Y D
Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!
Michael Simard
Michael Simard
Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael
Janet W.
Janet W.
Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.
Reviews