Nanaimo Furnace Repair

What to do if my Furnace or Heat Pump isn’t working?

Step 1 – AIR: Check your air filter! A plugged filter is a common problem. TO CHECK: Hold it up to a light and see if you can see through the filter, or if its plugged with dust. You may be able to vacuum it in an emergency. We recommend replacing the filter on a furnace with an exact replacement as part of your maintenance plan. Some units may have washable filters. Ensure to let it dry and put the filter back in gently, with the airflow pointed the same as actual airflow direction (arrow points toward furnace) Check all the duct registers are open and clear of obstruction.
Step 2 – POWER: Listen if the fan is running inside the furnace and if the outdoor unit is running (if you have one the fan might be running or might not spin when running if its defrosting, that is normal), if you hear things spinning that is great news – you have power. If it is not, check your circuit breaker is on. If the circuit breaker is tripped, reset it one time. If it trips again a pro will need to come diagnose the fault. OIL FURNACE – oil furnaces have a big red button to reset burner – press once to reset after confirming you have oil in tank using a dipstick. All Furnaces have an ON/OFF service switch, sometimes this is not labelled! Sometimes this may look like a light switch in the mechanical room, ensure that this is turned on.
Step 3 – THERMOSTAT: Check your thermostat or remote controls digital display is powered on, if not replace the batteries.
Step 4 – VENTING: Look outside from the ground and see if the exhaust vent appears to be plugged somehow.
Step 5 – OUTDOOR UNIT: If you have a heat pump outside, ensure its clear of debris, snow and ice.

Check the simple things first! if it was working before, what’s changed?

What if it still isn’t working?

Looks like its time to call in the cavalry! Call our professional technicians at 250-760-0898. If you are outside our service area look up a heating contractor with excellent reviews, who has the appropriate qualifications to work on your furnace.
If you are getting cold in the house its time to get serious! If you are lucky enough to have a fireplace, fire that fireplace up! Plug in electric heaters will also do in a pinch to keep house from freezing. At ServiceXCEL we have courtesy plug in heaters we temporarily loan you for free while we work to get you comfortable again.

Stay warm, safe and healthy!

Audrey Primavera

Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.

Irene Pady

Very good service technicians Matt and Dillion neat clean and a job well done!

Ava Scrase

Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!

Sylvia Dunn

We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.

Tamara Cameron

Sean and Josh were friendly and professional. Really knew their stuff!

Bill McRitchie

The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.

Nathan Jones-Dill

We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!

Y D

Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!

Michael Simard

Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael

Janet W.

Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.