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Revolutionize Your Home Comfort with ServiceXCEL

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ServiceXCEL’s professional technicians can repair, service, and install residential and commercial package heat pumps, air-to-air heat pumps, air-to-water heat pumps, ground-source heat pumps, marine heat pumps, transport truck heat pumps, ductless heat pumps, and more.

Why choose us? It may be best to let our customers speak on our behalf. Check out our hundreds of Google Reviews to hear the honest thoughts of those we have had the privilege of working for and learn more about us and our team here.

Company Overview

We offer:

Assistance with rebate programs

We walk you through every step of the process, navigating several sources of rebates, such as BC Hydro, Canada Greener Homes Grant, and product rebates, giving emotional support and making it easy for you. We simplify the terms of getting grants and do so in a human-to-human way.

Learn more about the rebates


Preventative Maintenance is the best way to prevent long term damage and wear on your heat pumps, furnaces, and air conditioners. We have some heat pumps in the field that we installed over 25 years ago, still going strong! We can also find ways of saving you money by educating you about new heating and cooling technology, and give you estimates on how much you can save over time by upgrading, only when it makes financial sense!

Learn more about maintenance


We are experts at maintaining older heating systems, and when the time is right for you, upgrading to a modern heating system will provide superior comfort, ensuring a cozy and consistent temperature throughout your living space. Additionally, these solutions offer enhanced energy efficiency, helping you reduce your carbon footprint and lower utility bills, saving you money. With advanced features like programmable thermostats and zoned heating, you gain greater control over your home’s temperature, optimizing comfort and saving energy. Investing in a heating upgrade is a smart choice that enhances your overall quality of life while promoting sustainability, and we can help you figure out when that time is right for you!

Learn more about heating

Air Conditioning

Whether you’re searching for simple repairs or an entirely new system installation, we can help. Having your AC system inspected is essential to ensure optimal performance and energy efficiency. Regular inspections help identify and address potential issues before they turn into costly repairs. Upgrading to a modern AC system brings benefits such as improved energy efficiency, enhanced cooling performance, advanced features like smart thermostats, and better indoor air quality, providing comfort and cost savings for your home or business.

Learn about about air conditioning

Indoor Air Quality

Depending on the person, on average, people spend approximately 90% of their time indoors, particularly within their homes. Investing in improving air quality with the latest technology for your home ensures a healthier living environment by maintaining humidity while reducing allergens, pollutants, and odors. It promotes respiratory health and overall well-being for you and your family.

Learn more about indoor air quality


So again, why choose ServiceXCEL?

ServiceXCEL’s professional technicians can repair, service, and install all residential and most commercial heating and cooling.  ServiceXCEL specializes in heat pumps, whether air-to-air heat pumps, air-to-water heat pumps, ground-source heat pumps, both ducted and ductless heat pumps. We are a designated Daikin FIT (Flexible Innovative Technology) Dealer for Nanaimo and the surrounding region. We can also install, service, and maintain gas furnaces, dual fuel retrofits, and any brand of furnace, air conditioner, or heat pump.

We provide services for critical infrastructure which includes telecoms, server rooms, airports and hospitals.

Our team provides the highest customer service for you and your family.

We provide the best quality heating and cooling products for your home and business.

We are homeowners with families too, and we are proud of the HVAC (Heating, Ventilation, Air Conditioning) solutions we can offer, and help our customers know when to invest on HVAC improvements.

Beyond 5-Star Service!

Based on 355 reviews
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Peter FrewinPeter Frewin
14:20 06 Jul 24
Monroe was a good representative of the company and explained in detail what he was checking for during this visit.
Sheila CooperSheila Cooper
18:10 05 Jul 24
We had exceptional service from the sales team, scheduling team and especially the service team that installed and demo our new heat pump. The provincial rebate was completed by the admin department so nothing for us to do. Our tight timelines were met and the service team is very professional, thorough and ensured our house was clean upon completion. A friendly and informed service team. Thanks to all at ServiceXcel.
Sylvia SheddenSylvia Shedden
18:43 03 Jul 24
Adam's visit to our house last week was an excellent experience. He was very polite and courteous, and checked in with me periodically throughout the visit to let me know what he was doing and what he had found during his inspection. He was also very understanding about ensuring that the cat did not get outside and interacted well with the cat supervising his work. We would be very pleased to have Adam return every year.The follow-up with Ariel was also excellent and I am impressed that the company requests feedback and shares it with its employees.Sylvia Shedden
Douglas & Sandy GrothDouglas & Sandy Groth
23:02 27 Jun 24
As usual Adam continued the excellent and knowledgeable we have come to expect from this excellent team. No hesitation to recommend this team of service first people.
Mark ShaughnessyMark Shaughnessy
21:47 27 Jun 24
This is the third year in a row that we have used ServiceXCEL to do preventive maintenance on our heat pump system. Overall, our satisfaction level is as high as it can get. We have had three different technicians over the last 3 years and all three of them were exemplary in their professionalism, their personalities, and their work. We highly recommend this company for any heating, A/C, or electrical maintenance you may have in your home.
Adam arrived. The job was way bigger than we anticipated. He was personable, friendly, informative, enjoyable and respectful of our space.He went above and beyond to ensure we had a safe, WORKING air system.It felt like having a friend over.I will request him in the future if we need further work done. A good man. Don't let him go. 5 stars all day long.
Steven MayeaSteven Mayea
18:49 24 Jun 24
Matt just recently serviced our heat pump, on demand hot water, and our fireplace. He was extremely honest and friendly. He took the time to explain things and answer all our queries. We were so happy with the customer service that this company has offered. Also so nice to get all three services done by the same company. Ariel at dispatch was very helpful and friendly with giving us updates on arrival times and follow up. Would not hesitate to recommend this company and we’ve had a few other HVAC company experiences


BBB torch-award for Ethics ServiceXCEL
Consumer Choice Award ServiceXCEL Nanaimo_2024


Your assessment includes a heating and cooling block load calculation, an electrical service and load calculation, and a home layout review. Our system designer will discuss heating or cooling upgrade options that work for your home and needs – including how Heat Pumps could reduce your home heating costs and which rebates you can qualify for.

Serving our beautiful harbour city means we often have amazing work views! 

Is your home in a condo or strata community? Want to investigate some air conditioning options that will meet your community needs and requirements? 
Good news- we make that easy!!

Call 250-760-0898 and book a free estimate with a System Designer.

#nanaimotheharbourcity #harbourcity #vancouverisland #nanaimobc #localnanaimo #hvac #mitsubishielectric #heatpump #ductlessheatpump
Only select HVAC teams can call themselves Daikin Comfort Professionals and we are proud to say we qualify! 

Our exceptional technicians and apprentices are testing and growing their abilities today. 

So whether it is HVAC maintenance, repair or replacement, we make it easy when you choose our team. 
With a wide range of top quality products and well trained technicians for install and repair- you are set for success. 

The office is open- book your appointment today and keep your home a comfortable one!

#daikin #daikincomfort #daikincomfortpro #happymonday #hvaclife #hvac #localbusiness #nanaimobc #vancouverisland #duncanbc #ladysmithbc #tofinobc #uclueletbc #portalbernibc #chemaniusbc #comoxbc #cumberlandbc #ductlessairconditioning #ductedairconditioning #ductlessminisplits #daikinfit
Ready for a HVAC system upgrade? $10,000.00 or more in rebates sound good? 
Call and set up a free estimate & rebate consult with our system designers! 
If you are an existing customer of ServiceXCEL and you refer a friend who takes advantage of these rebates and purchases a system before July 31- you can get money back too! Make sure they tell us who referred them and you can be $300 richer! 

We make it easy! Call 250.760.0898 to book. 

#hvaclife #hvac #fortisrebate #cleanbc #rebates #nanaimobc #vancouverisland #localbusiness
Caitlin- Installation Coordinator & CSR
Her attention to detail, empathetic nature and creative mind make her the perfect person to help you! When you need last minute AC as that heat wave hits or your furnace is dead dead in the middle of winter, she is gonna be your best friend. From booking you a free estimate to ordering and organizing equipment and tech teams, she truly is brilliant. 
She isn’t all work though, you can find her volunteering on her off days or making gorgeous flower arrangements for brides on their special day or enjoying friends and sunshine from a great camp spot. 
An amazing wife, a cool aunt, a best friend and great addition to our team - that is our Caitlin. 

#csr #customerservicerepresentative #installationcoordinator #servicexcel #pyelake #taylorswift #lastella #lastellatrattoria #nanaimobc #vancouverisland #boygenius #rasberryflowers
Maximize your home comfort and the government rebates! Call us and find out what you can get and how we can help you get it! 
Rebates are back! 
We make it easy- No Sweat 😉

#bcrebates #hvacrebates #fuelswitch #baseboardsnomore #airconditioning #nosweat #nanaimobc #vancouverisland #millbaybc #duncanbc #parksvillebc #qualicumbeachbc #comoxbc #cumberlandbc #gabriolaisland #tofinobc #uclueletbc #portalbernibc #chemainusbc #ladysmithbc
A big shout out to our dispatch wonder-Ariel and our amazing service technicians! 

It may be a new adjustment when you book an appointment with us and you are not provided an arrival window. 
You might be thinking - how and I supposed to plan?! 
Well we have good news; planning is even easier! 
You go about your day as normal and provide us with an idea of how long you need to get back home. Ariel will keep you informed when she has your technician en route to you. No more hours of waiting around or whole day taken off work! 
Got a doctor’s appointment that you need to keep? We can work around it! 
Need to run out for groceries or pick up kids from school? No sweat, we can work around it! 
Only have the morning free? We got you!

Let us serve you better every day.🧡

#hvaclife #dispatch #localbusiness #localnanaimobusiness #nanaimobc #vancouverisland #parksville #qualicumbeach #courtenaybc #comoxvalley #millbay #chemaniusbc #ladysmith #duncan #youbou #lakecowichan #servingtheisland #heatingandcooling #electrical
A successful swap from oil to electric furnace and making the most of those government rebates! 

#daikin #daikincomfort #daikinpro #hvac #localnanaimobusiness #vancouverisland #sheetmetal #happyfriday #oiltoelectric #governmentrebates



Get your free estimate with ServiceXCEL today!


ServiceXCEL Service Areas

Campbell River
Port Alberni

ServiceXCEL Service Areas

Campbell River
Port Alberni