Get results from a family business 40+ years strong
The Pope family has been in the heating, air-conditioning, and refrigeration business since grandpa Jeff started P&S Refrigeration in Gold River in 1976. In 1978 the family moved to Qualicum Beach and in 1992 started advertising as Pope & Sons Industries. Grandpa Jeff was known as an inventor, instrumentation mechanic and refrigeration technician, Jeopardy genius and walking encyclopedia. He was widely regarded as one of the best in the field.
His sons Doug and Dave and grandson Tristan also took up the trade, with Dave running Pope and Sons Refrigeration and winning the Presidents Award from Carrier twice. Doug & Tristan decided to specialize in heat pumps in 2005 starting ServiceXCEL Heating + Air Conditioning which has won the BBB Torch Award for Best Heating Company on Vancouver Island twice along with numerous others. These awards are based on ethical decision making, trustworthiness and customer service excellence.
In 2023, ServiceXCEL embarked on a new chapter while maintaining the deep-rooted values that have defined the company for decades. Doug, having built a legacy of excellence, made the thoughtful decision to take a step back and adopt the role of an advisor and mentor. This transition was marked by the introduction of Brandon as the new owner of ServiceXCEL.
Introducing the ServiceXCEL family
Front Line Staff
Cameo
Office - Manager
Cameo is always smiling and loves to find a solution for every customer. She can be found adventuring for two things: to find great people or to enjoy the great outdoors. Even better if they are together. Ask her about her sweet V dub camper van!
Kaleigh
Office - Receptionist & Rebate Specialist
Our true west coast girl. You can find her boating or camping (even in the rain) with her husband Joe and beautiful family. Kaleigh is caring and organized, so when you are overwhelmed with the rebate process, she is your girl. If you pop into the office, you will most likely hear her laughing. It is infectious -we dare you not to smile.
Caitlin
Office - Receptionist & Office Assistant
Caitlin is our creative mind. Her attention to detail and kind heart make her the perfect person to help customers. She has many skills but one of her passions is flowers. You have never seen a more beautiful arrangement than one that she has made. So while she is a perfect office addition, you can also find her assisting brides to have the wedding they always dreamed of.
Ariel
Office - Customer Success Coordinator
Systems Designers
Eric
Systems Designer
Eric is your source for the latest technology and upgrade incentives. He is great with simplifying complex subjects and making them easy to understand. Eric can provide great custom solutions for even the stuffiest, hard to deal with…uhm…buildings. This hardworking family man is married to his lovely wife, Taylor.
Stuart
Systems Designer
Stuart has a heart of gold, and it shows with every customer interaction! From his care and attention to the systems design to that same care and attention when explaining every step of the process, he is as much a teacher as a designer!
Kim
Systems Designer - Business Development Manager
Kim is both a broad thinker and a lover of the details. Working both on larger business projects as well as systems design, he will find a well thought out and creative solution.
Technicians
Matt
HVAC Journeyman Specialist
Matt! Matt! Matt! Our fans love Matt. Matt used to live up north and is an avid camper. Matt is a very smart guy and has survival training. Matt and his wife and kids are an amazing addition to our family and community here.
Sean
HVAC Journeyman Specialist
Sean is an experienced tradesman and even better – he is a happy and hard working guy. He is patient and diligent to complete tasks for our customers. He likes to work out so make sure to ask him how much he lifts.
Jared
HVAC Senior Technician
Jegger has that farm boy strength to get the job done. He is extremely good at detailed work and is always going the extra mile to help people. He works on our critical infrastructure projects across British Columbia. He’s easy to identify as you’ll definitely hear him singing your least-favourite songs as loud as he can on the job.
Kent
HVAC Technician
When first asked what he did for fun he said he “watches videos to learn more about HVAC and the latest equipment and tools”- seemed like a lie but he meant it. We have learned that is he is the best balance of smart, diligent and fun. He can do a backflip on his BMX, enough said.
Munroe
HVAC Technician
Why is Munroe always in shorts? Come to think of it, why aren’t all of us? Less cloth allows less air drag to get the job quickly and efficiently!
Adam
HVAC Technician
Adam is on his way up – always learning new skills and re-training, he will always have a fresh perspective on the best way to install or troubleshoot. To get ahead of this guy you better be up-and-Adam!
Ivan
Electrical Technician
Ivan can be an electrical engineer, but also plays nice with the HVAC side. A man of many talents!
Darnell
HVAC Technician
Darnell is a dual-ticketed HVAC/R and plumbing journeyman with his gas ticket – a man of many talents!
Carter
HVAC Technician
Katie
HVAC Technician
Katie, after years of being our warehouse guru, has started her journey as a HVAC tech. From mighty mouse in the warehouse to professionally climbing the ladder – literally! In her free time you will find her volunteering on non profit construction projects.
Doug
HVAC Master Specialist
Original owner of ServiceXCEL – still an incredible part of our culture and drive. Semi retired, as we get to keep his expertise, and he gets to travel the world on his time off!
Brock
Service Manager
Brock is a smart technician with a mechanical mind. He loves to find the source of a problem and takes great care in fixing it. His many fans throw flowers in the streets as his van approaches. He is also TECA certified. On his days off you might find him playing his guitar or driving his monster truck.
Jason
Sheet Metal Expert
Jason is the man in the cube van. A sheet metal enthusiast if you will. Recently moved to Nanaimo and family man at the core. We are thrilled to have him join this team!
Quinton
Sheet Metal Apprentice
Dylon
Sheetmetal Journeyman
Dylon comes to us with years of experience, combining sheet metal with a gas ticket. We suspect he is secretly building an Ironman suit with all of his superhero knowledge and duality!
Accounting
Claire
Office - Accountant
Claire is a whiz at bookkeeping, and she has proved to be accurate and efficient! She is usually hiding at the back of the office (the rest of us tend to be a bit distracting when numbers is your game) but she is always ready with a one liner when we least expect it to keep us all laughing.
Hilton
Office - Accountant
Hilton gives us all a hard time about paperwork (because he loves us). He lived with his wife Shelley in Taiwan for 4 years. We have a running bet we can make him dance in the rain.
Dave
Office - Accountant
Warehouse
Aric
Office - Warehouse & Ordering Manager
Aric designed our new warehouse from the ground up – and considering his height that goes a long way! With him we gained our shortest employee – Pearl the Warehouse Assistant!
Dafydd
Office - Warehouse Assistant
Dafydd (Davith) is a Welsh warehouse wizard. He is the Robin to Katies Batman. Dafydd is a really nice young guy who is super reliable and hard working. The office girls have adopted him as their little brother and they say he has great taste in music. While this could be true, we also think he might just be picking things they like, he is just that nice!
Pearl
Office - Warehouse Assistant
Pearl is our inside comfort advisor – showing us the best sunbeams to take work day naps in!
Owner
Brandon
Owner
Brandon is the new visionary for ServiceXCEL. Applying new business processes and adaption to an already successful business, he is guiding the company to the next level without losing the incredible culture that made it great in the first place.