ServiceXCEL logo
SXCEL LOGO white

Get results from a family business 40+ years strong

The Pope family has been in the heating, air-conditioning, and refrigeration business since grandpa Jeff started P&S Refrigeration in Gold River in 1976. In 1978 the family moved to Qualicum Beach and in 1992 started advertising as Pope & Sons Industries. Grandpa Jeff was known as an inventor, instrumentation mechanic and refrigeration technician, Jeopardy genius and walking encyclopedia. He was widely regarded as one of the best in the field.

His sons Doug and Dave and grandson Tristan also took up the trade, with Dave running Pope and Sons Refrigeration and winning the Presidents Award from Carrier twice. Doug & Tristan decided to specialize in heat pumps in 2005 starting ServiceXCEL Heating + Air Conditioning which has won the BBB Torch Award for Best Heating Company on Vancouver Island twice along with numerous others. These awards are based on ethical decision making, trustworthiness and customer service excellence.

In 2023, ServiceXCEL embarked on a new chapter while maintaining the deep-rooted values that have defined the company for decades. Doug, having built a legacy of excellence, made the thoughtful decision to take a step back and adopt the role of an advisor and mentor. This transition was marked by the introduction of Brandon as the new owner of ServiceXCEL.

Brandon brings with him a wealth of experience in facilities management and a keen understanding of technical systems. Just like the Pope family, Brandon is deeply committed to the quality of work and the well-being of both customers and employees. He recognizes the importance of the close-knit culture that has been a hallmark of ServiceXCEL and is dedicated to preserving it.
Under Brandon’s leadership, ServiceXCEL is embracing new avenues for growth through the integration of modern automation and systems. This is done with an eye toward sustainable scaling, ensuring that the business continues to thrive while retaining the standards that made it great.
ServiceXCEL remains a company with a heart for the community. Doug and Brandon, in their respective roles, ensure that the essence of ServiceXCEL as a reliable, high-quality, and customer-focused business remains unwavering.
When you choose ServiceXCEL, you are choosing a partner who values integrity, excellence, and community. You’re choosing a team that is dedicated to providing the very best service with the utmost care and attention to every detail.

Introducing the ServiceXCEL family

Front Line Staff

Cameo

Cameo

Office - Manager

Cameo is always smiling and loves to find a solution for every customer. She can be found adventuring for two things: to find great people or to enjoy the great outdoors. Even better if they are together. Ask her about her sweet V dub camper van!

Kaleigh

Kaleigh

Office - Receptionist & Rebate Specialist

Our true west coast girl. You can find her boating or camping (even in the rain) with her husband Joe and beautiful family. Kaleigh is caring and organized, so when you are overwhelmed with the rebate process, she is your girl. If you pop into the office, you will most likely hear her laughing. It is infectious -we dare you not to smile.

Caitlin

Caitlin

Office - Receptionist & Office Assistant

Caitlin is our creative mind. Her attention to detail and kind heart make her the perfect person to help customers. She has many skills but one of her passions is flowers. You have never seen a more beautiful arrangement than one that she has made. So while she is a perfect office addition, you can also find her assisting brides to have the wedding they always dreamed of.

Ariel

Ariel

Office - Customer Success Coordinator

Ariel is our Customer Success Coordinator, dispatching positivity to both customers and techs alike! She is navigating the tides of business and personal connection with over a decade of experience in the industry.

Systems Designers

Eric

Eric

Systems Designer

Eric is your source for the latest technology and upgrade incentives. He is great with simplifying complex subjects and making them easy to understand. Eric can provide great custom solutions for even the stuffiest, hard to deal with…uhm…buildings. This hardworking family man is married to his lovely wife, Taylor.

Stuart

Stuart

Systems Designer

Stuart has a heart of gold, and it shows with every customer interaction! From his care and attention to the systems design to that same care and attention when explaining every step of the process, he is as much a teacher as a designer!

Kim

Kim

Systems Designer - Business Development Manager

Kim is both a broad thinker and a lover of the details. Working both on larger business projects as well as systems design, he will find a well thought out and creative solution.

Technicians

Matt

Matt

HVAC Journeyman Specialist

Matt! Matt! Matt! Our fans love Matt. Matt used to live up north and is an avid camper. Matt is a very smart guy and has survival training. Matt and his wife and kids are an amazing addition to our family and community here.

Sean

Sean

HVAC Journeyman Specialist

Sean is an experienced tradesman and even better – he is a happy and hard working guy. He is patient and diligent to complete tasks for our customers. He likes to work out so make sure to ask him how much he lifts.

Jared

Jared

HVAC Senior Technician

Jegger has that farm boy strength to get the job done.  He is extremely good at detailed work and is always going the extra mile to help people. He works on our critical infrastructure projects across British Columbia. He’s easy to identify as you’ll definitely hear him singing your least-favourite songs as loud as he can on the job.

Kent

Kent

HVAC Technician

When first asked what he did for fun he said he “watches videos to learn more about HVAC and the latest equipment and tools”- seemed like a lie but he meant it. We have learned that is he is the best balance of smart, diligent and fun. He can do a backflip on his BMX, enough said.

Munroe

Munroe

HVAC Technician

Why is Munroe always in shorts? Come to think of it, why aren’t all of us? Less cloth allows less air drag to get the job quickly and efficiently!

Adam

Adam

HVAC Technician

Adam is on his way up – always learning new skills and re-training, he will always have a fresh perspective on the best way to install or troubleshoot. To get ahead of this guy you better be up-and-Adam!

Ivan

Ivan

Electrical Technician

Ivan can be an electrical engineer, but also plays nice with the HVAC side. A man of many talents!

Darnell

Darnell

HVAC Technician

Darnell is a dual-ticketed HVAC/R and plumbing journeyman with his gas ticket – a man of many talents!

Carter

Carter

HVAC Technician

Katie

Katie

HVAC Technician

Katie, after years of being our warehouse guru, has started her journey as a HVAC tech. From mighty mouse in the warehouse to professionally climbing the ladder – literally! In her free time you will find her volunteering on non profit construction projects.

Doug

Doug

HVAC Master Specialist

Original owner of ServiceXCEL – still an incredible part of our culture and drive. Semi retired, as we get to keep his expertise, and he gets to travel the world on his time off!

Brock

Brock

Service Manager

Brock is a smart technician with a mechanical mind. He loves to find the source of a problem and takes great care in fixing it. His many fans throw flowers in the streets as his van approaches. He is also TECA certified. On his days off you might find him playing his guitar or driving his monster truck.

Jason

Jason

Sheet Metal Expert

Jason is the man in the cube van. A sheet metal enthusiast if you will. Recently moved to Nanaimo and family man at the core. We are thrilled to have him join this team!

Quinton

Quinton

Sheet Metal Apprentice

Dylon

Dylon

Sheetmetal Journeyman

Dylon comes to us with years of experience, combining sheet metal with a gas ticket. We suspect he is secretly building an Ironman suit with all of his superhero knowledge and duality!

Accounting

Claire

Claire

Office - Accountant

Claire is a whiz at bookkeeping, and she has proved to be accurate and efficient! She is usually hiding at the back of the office (the rest of us tend to be a bit distracting when numbers is your game) but she is always ready with a one liner when we least expect it to keep us all laughing.

Hilton

Hilton

Office - Accountant

Hilton gives us all a hard time about paperwork (because he loves us). He lived with his wife Shelley in Taiwan for 4 years. We have a running bet we can make him dance in the rain.

Dave

Dave

Office - Accountant

Warehouse

Aric

Aric

Office - Warehouse & Ordering Manager

Aric designed our new warehouse from the ground up – and considering his height that goes a long way! With him we gained our shortest employee – Pearl the Warehouse Assistant!

Dafydd

Dafydd

Office - Warehouse Assistant

Dafydd (Davith) is a Welsh warehouse wizard. He is the Robin to Katies Batman. Dafydd is a really nice young guy who is super reliable and hard working. The office girls have adopted him as their little brother and they say he has great taste in music. While this could be true, we also think he might just be picking things they like, he is just that nice!

Pearl

Pearl

Office - Warehouse Assistant

Pearl is our inside comfort advisor – showing us the best sunbeams to take work day naps in!

Owner

Brandon

Brandon

Owner

Brandon is the new visionary for ServiceXCEL. Applying new business processes and adaption to an already successful business, he is guiding the company to the next level without losing the incredible culture that made it great in the first place.

Certifications and Associations