About Us

Trust in our experts

ServiceXCEL’s professional Red Seal technicians are the top choice for heat pump and air conditioning installations. We provide heat pump repair, furnace repair, service and install residential and commercial package heat pumps, air to air heat pumps, air to water heat pumps, ground source heat pumps, marine heat pumps, ductless heat pumps, server rooms, provide facilities maintenance contracts for HVAC budgeting.

Click for the BBB Business Review of this Heating Contractors in Nanaimo BC

History

The Pope family has been in the heating, air-conditioning and refrigeration business since grandpa Jeff Pope started P&S Refrigeration in Gold River in 1976. In 1978 the family moved to Qualicum Beach and in 1992 started advertising as Pope & Sons Industries. Grandpa Jeff was known as an inventor, instrumentation mechanic and refrigeration technician, Jeopardy genius and walking encyclopedia. He was widely regarded as one of the best in the field.

On one occasion he was called in by engineers from a Japanese company having issues, and grandpa Jeff analyzed the drawings and found there was an engineering error on the manufacturer’s electrical control schematic which he was able to rectify and provided the fix to the manufacturer. He also was capable with his hands and built a sailboat from scratch. One of his favorite pastimes was reading technical manuals at home in his spare time. His gentle nature and outstanding mind coupled with an honest, hardworking attitude set the stage for the family’s business practices.

His sons Doug and Dave and grandson Tristan Pope also took up the trade, with Dave running Pope and Sons Refrigeration and winning the Presidents Award from Carrier twice.

Doug & Tristan decided to specialize in heat pumps in 2005 starting ServiceXCEL Heating + Air Conditioning which has won the BBB Torch Award for Best Heating Company on Vancouver Island twice along with numerous others. These awards are based on ethical decision making, trustworthiness and customer service excellence.

Today, many family members work in the business, all bringing that same attitude of caring, old-fashioned service that Grandpa Jeff and Grandma Joan started in the 70s to our ever-expanding line of cutting edge products.

We are sure you will have a wonderful experience with us, in fact, our family stands behind it.

Areas Serviced

Transforming the heating and cooling in your home with energy efficient technology on Vancouver Island and the Sunshine Coast. To serve you better we have the following showrooms and displays available for your convenience:

Nanaimo

Storefront location in Nanaimo at #6-4131 Mostar Road – fully functioning heat pumps on display.

Qualicum

A fully functioning Heat Pump display is available for viewing at Windsor Rentals in Qualicum Beach.

Our Vancouver Island Heat Pump Installations are located in:

Bowser, Brentwood, Cameron Lake, Campbell River, Cedar, Chemainus, Cobble Hill, Colwood, Comox, Coombs, Courtenay, Crofton, Cumberland, Duncan, Errington, Fanny Bay, Gabriola Island, Gold River, Honeymoon Bay, Ladysmith, Lake Cowichan, Langford, Lantzville, Mill Bay, Mayne Island, Nanaimo, Parksville, Pender Island, Port Alberni, Port Hardy,Port McNeill, Port Renfrew, Saanich, Saltair, Saltspring Island, Sayward, Shawnigan Lake, Sooke, Sproat Lake, Sidney, Thetis Island, Texada Island, Tofino, Quadra Island, Qualicum Beach, Victoria, Youbou, Zeballos.

Top 10 reasons for ServiceXcel to install your heating or A/C system

1. Experienced

Our technicians are Red Seal Journeyman Refrigeration Mechanics with many decades of experience installing, servicing and repairing all types of heat pumps in Canada, UK, Europe, the Middle East and at least 2 Carribean Islands as well – we know heat pumps.

2. Track Record

The owner of ServiceXCEL has over 30 years of experience right here on Vancouver Island servicing, repairing and installing every brand of heating system.

3. Reputation

A+ rating with the Better Business Bureau

4. Volume

As the #1 residential heat pump dealership in BC for Mitsubishi 2012 we have access to excellent pricing, which we pass to our customers.

5. Trained

ServiceXCEL’s professional technicians can repair, service and install residential and commercial package heat pumps, air to air heat pumps, air to water heat pumps, ground source heat pumps, marine heat pumps, transport truck heat pumps, ductless heat pumps and more. ServiceXCEL enroll’s their employees in Factory-Training for various brands of heating systems, ensuring the technicians are familiar with the details of your particular system.

6. Our customers are Happy Campers (Guaranteed!)

ServiceXCEL provides a one-year labor plan on all complete systems sold.

7. No Surprises

ServiceXCEL’s quotes are all-inclusive. You will never receive a surprise charge at the end of a job. The equipment you ordered is what we install and the agreed price is the price you pay.

8. Ethical

ServiceXCEL adheres to an industry set code of conduct. Being the only member on Vancouver Island of a corporate Business Improvement Program called Nexstar Network, ServiceXCEL has access to continual training for our technicians. Enabling us to provide outstanding service to 100% ethical standards. (see Nexstar Code of Ethics).

9. Clean

Clean up and recycling is a huge part of every job – but we have even been known to shovel the snow off a customers driveway, deliver their paper or vacuum their grass (maybe we go a little crazy…) All our employees are clean cut, drug-free, honest professionals.

10. #6 Counts for 2, I'd say

Audrey Primavera

Brock Trimmer came and installed a brand new heat pump. He put carpeting down inside our home when installing the unit on the wall and vacuumed up after he was done. He did an outstanding job and told us all about our heat pump unit. He set up the remote for us on auto, and as seniors, this was very helpful for us. Friendly and efficient, we absolutely enjoyed the experience of the heat pump installation.

Irene Pady

Very good service technicians Matt and Dillion neat clean and a job well done!

Ava Scrase

Hats off to Servicexcel: Paul did a fantastic job of executing the work we’d been quoted to repair our Heat Pump, and the repairs came in under budget. He was professional and courteous while explaining the work required and conducting the repairs at our home, and I will have no hesitation in using you folks again for future requirements. Thanks again for looking after our family’s needs – have a great weekend all!

Sylvia Dunn

We would like to acknowledge the young men whom we had the pleasure of meeting and the excellent job they did installing our new AC and gas furnace. They went above and beyond their jobs, working on an exceptionally hot day well into over eight hours, leaving only when the job was thoroughly and efficiently done. We are now relaxing in a comfortable home thanks to Eric, Aaron and Levi. We would certainly recommend your company and the fine employees to our friends.

Tamara Cameron

Sean and Josh were friendly and professional. Really knew their stuff!

Bill McRitchie

The two technicians who installed our ductless heat pump system were Matt and Levi. The electrician was Raul. All three of these men demonstrated outstanding workmanship, knowledge and patience with a willingness to provide information on work to be carried out as well, as instruction in system operation. They are a credit to Servicexcel.

Nathan Jones-Dill

We used service excel because we had heard so much about them And Isabella was just so helpful and friendly. They came to install our heat pump when they said they would and that means a lot to me .Mason was very professional. As soon as he showed up he got right to work and got the job done even though it meant putting in a long day. Good work service excel!

Y D

Had a heat pump installed with 1 hiccup and the staff (installers, electrician, office staff) all handles the situation in a really professional manner... Will definitely use them again when I add additional units to the house. Thanks again!

Michael Simard

Yes, they excel in service! Brock and Kent were polite, expertise and efficient. Great company from first call to end result. Michael

Janet W.

Everything about dealing with ServicExcel was a great experience. The customer service reps on the phone (Cameo and Jennifer) were both wonderful and even organized all the rebate paperwork for me. Eric who gave me my quote explained the options and procedures fully and patiently answered all my questions. The installation team (Aaron, Raoul and Jude) were cheerful and efficient and cleaned up after themselves so well I couldn't tell they were even in my house... except for the fabulous cool air coming from my brand new heat pump! I would recommend these folks in a heartbeat to anyone who wants to switch from a gas furnace to a heat pump system.